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gokbeyi78042014
gokbeyi78042014
Participant
June 18, 2020
Answered

Experiencing problems with Pen Tool

  • June 18, 2020
  • 2 replies
  • 1380 views

Hi, I am experiencing problems with Pen Tool. After enabling the Pen tool every single time when I tried to use it, it is vanishing. I am adding a video for this. I experienced this situation before the update and after the update. 

 

I also tried the Photoshop's pen tool but didn't have any trouble with it, and it is working. 

    This topic has been closed for replies.
    Correct answer gokbeyi78042014

    Hi,

     

    I solved my problem by uninstalling the Adobe XD and re-installing it back. Did you tried that before? 

    2 replies

    G
    Gabriel Be
    Participant
    January 20, 2021

    Hi,

    I am experiencing the exact same problem with a 2018 MacBook pro 13 inch, Intel Iris graphics, recently updated to Big Sur. I tested on both my screens (built in retina display and external display) and checked for system update, neither resolved the issue. 

    G
    Gabriel Be
    Participant
    January 20, 2021

    more informaiton:

    I just updated to XD 36.1.32 and am still experiencing the problem.

    gokbeyi78042014
    gokbeyi78042014AuthorCorrect answer
    Participant
    January 20, 2021

    Hi,

     

    I solved my problem by uninstalling the Adobe XD and re-installing it back. Did you tried that before? 

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      June 18, 2020

      Hi there,

       

      Sorry to hear about the trouble. Please ensure that the graphics card driver is up to date as per the manufacturer's website. If it is already up to date, please share a few more details like:

       

      1. The version of the XD and Operating System.
      2. Do you use an additional monitor? If yes, please test XD with an only primary screen.

       

      Regards

      Rishabh

      gokbeyi78042014
      gokbeyi78042014Author
      Participant
      June 18, 2020

      Hi, thank you for your reply. 

       

      1. Version 30.0.12.14 (Note: I had it at the previous version too)

      2. Yes, I do and I did test it on the primary screen and having the same problem.

       

      Bests,

      Gökbey.

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      June 19, 2020

      Thanks for sharing the details, we'll need Operating system details as well so please share the OS version along with OS build.

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