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Garry Stevenson
Participant
Nov 21, 2019 12:24 PM UTC
Question

Exported PDFs with masked images are not working

PDFs exported with masked images look broken when opened. The images seem to be enlarged and rotated within the masked space. I've noticed this is an ongoing issue and that the Mac OS preview is being blamed in previous posts. They look strange when viewed on all available viewing platforms I have (chrome, safari, mac OS preview) with the exception of Adobe Acrobat. In Acrobat, when you scroll down a multi-page PDF, these masked images are greyed out, but when you zoom out they look fine. I'm using the most up to date version of XD (24.3.22.2) in Mac OS Mojave 10.14.6. I have a 2017 iMac Retina 5k with 48gb memory and 3.4Ghz Intel Core i5 processor.


The workarounds suggested previously are unintuative to the way I work. That is, drawing a rectangle, then dragging an image from the finder into this rectangle, rather than using 'mask with shape', my preferred option. A fix would be good rather than a workaround.

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    5 replies

    samanthac37255180
    Participant
    Jul 29, 2021 2:43 PM UTC

    I am also having this problem exactly explained above. I have many files with previously masked files that I don't want ot have to go back in and recreate by dragging photos into shapes. Exported PDF's should look great in preview. Period. I shouldn't have to recreate my files, save as JPGS and put into a PDF, or bring into illustrator to workaround this issue. The whole point of XD is that it saves time. You should be able to export a PDF, view it in any viewing program, and it look correct. Please please please consider fixing this issue! Thank you!

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      zii
      Participant
      May 29, 2022 2:01 PM UTC

      same here. adobe please fix this. a lot of UI designers are already migrating to other providers because of problems like this with XD

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        Ares Hovhannesyan
        Community Expert
        Ares HovhannesyanCommunity Expert
        Community Expert
        Nov 21, 2019 1:31 PM UTC

        Did you try this solution from https://community.adobe.com/t5/premiere-pro/masks-are-not-exporting/td-p/9140455.

         

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        Garry StevensonAuthor
        Participant
        Nov 21, 2019 2:02 PM UTC

        This is a solution to a different problem in a different application. I don't know how I could 'Use a mask from opacity' in Adobe XD.

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        Ares Hovhannesyan
        Community Expert
        Ares HovhannesyanCommunity Expert
        Community Expert
        Jul 30, 2021 1:21 PM UTC

        "Mask from opasity" in XD work similar as on Adob eIllustrator or Photoshop  Mask, You can use gradient with black and white pixels for masking object.

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