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default7vjmaizh4eoy
Participant
October 28, 2021
Question

exporting issues to png in XD

  • October 28, 2021
  • 2 replies
  • 332 views

Hi, it is impossible to export my photos to png.

I never had this issue before, I made the last update yesterday it seems to be the problem ?  The message I receive is "there was a problem with your export" but no explanation. But how can I do now, should I uninstall this version and reinstall the version before ? thanks for your help I feel nervous I have to give my work to my webmaster. 

 

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    2 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    October 28, 2021

    Hi there,

     

    We're so sorry for all the trouble. In addition to what Atul suggested, could you also try renaming the asset or exporting to a different location and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    Atul_Saini
    Atul_Saini
    Legend
    October 28, 2021

    Hi there,

     

    Thank you for reaching out. Would you mind sharing the OS build that you are using at the moment? Please try to create a new document and check if you're able to export your photos to PNG. If this doesn't work, please create a new admin account (Mac/Win)and then try to export. 

     

    Please update this discussion after trying these steps, so that we may assist you appropriately, if needed. 

     

    Thanks,

    Atul_Saini

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