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ZhiTech
ZhiTech
Participant
January 30, 2020
Answered

[Extensibility]-While installing plugin in XD it gives error "You're disconnected"

XD installation application plugin tips：

You're disconnected. Check your internet connetion.

 

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ZhiTech
ZhiTechCorrect answer
Participant
January 31, 2020

The device I use is Windows 10. I solved this problem yesterday.

solution:
I opened the Internet options, reset the settings to "Advanced", and then after the computer restarted, the Adobe XD plugin was installed normally.
Thank you.

😀

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6 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
January 30, 2020

Hi Anogre,

 

We are sorry to hear you are having trouble installing XD. We would like to know a few more details like-

 

  • What is the OS and XD version of your machine?
  • How you are connected to the network?
  • Have you tried switching to a different network?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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ZhiTech
ZhiTechAuthorCorrect answer
Participant
January 31, 2020

The device I use is Windows 10. I solved this problem yesterday.

solution:
I opened the Internet options, reset the settings to "Advanced", and then after the computer restarted, the Adobe XD plugin was installed normally.
Thank you.

😀

Translate
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    February 3, 2020

    Oh wow great to hear that and thank you for sharing the solution that worked for you. Please reach out to us in the future for any query related to XD. We would be happy to help.

     

    Thanks,

    Harshika

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