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Chethan GirishCorrect answer
Participating Frequently
May 4, 2021 5:24 AM UTC

Hi There,

 

Thanks for reaching out and sorry to hear that you're having trouble in using Eye dropper tool in XD. please try to troubleshoot with below steps and let us know if this helps.

Troubleshoot steps:

  • Quit and restart XD. 
  • Restart your Mac.
  • Uninstall XD and reinstall it.

 

We're sorry for the inconvenience. please feel free to update this discussion in case you need further assistance and we will be happy to help

 

Regards

Chethan

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3 replies

Chethan GirishCorrect answer
Participating Frequently
May 4, 2021 5:24 AM UTC

Hi There,

 

Thanks for reaching out and sorry to hear that you're having trouble in using Eye dropper tool in XD. please try to troubleshoot with below steps and let us know if this helps.

Troubleshoot steps:

  • Quit and restart XD. 
  • Restart your Mac.
  • Uninstall XD and reinstall it.

 

We're sorry for the inconvenience. please feel free to update this discussion in case you need further assistance and we will be happy to help

 

Regards

Chethan

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defaultkhgyk9pshs0dAuthor
Participant
May 4, 2021 1:00 PM UTC

Restarting the Mac corrected the problem.

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Chethan Girish
Participating Frequently
May 10, 2021 8:33 AM UTC

Hi There,

 

Thank you for confirming and happy to hear your Issue got resolved.

In case If you face the same Issue again, please feel free to update in the same thread for further assistance from us.

 

We are here to help.

 

Thanks,

Chethan 

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