Eyedropper missing

Forum|Forum|5 years ago
August 3, 2020
2 replies
1338 views

Some times Eyedropper is missing. I need to restart the application to fix this issue.

This topic has been closed for replies.

Correct answer Rishabh_Tiwari

Thanks for confirming. This is strange, I'd recommend re-installing the application using the cleaner tool(Link shared above) and let us know if this helps or if you need any further assistance.

R

rstiff

Participating Frequently

I can see people reporting this as far back as 2018. Still a problem today.

A related oddity is the icons in the toolbar people replaced with random images - also been a problem for years.

XD 40.0.22 on Windows.

Rishabh_Tiwari

Legend

Hi Aneesh,

Sorry to hear about the trouble. Could you please ensure that you have the latest version of Adobe XD which is 31.2.12 and if it is already updated, I would request you to quit Adobe XD and reboot the device. If it still doesn't work, please un-install the application using https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled, please re-install and let us know how it goes, we'll try our best to help you with it.

Regards

Rishabh

A

aneeshr34156684Author

Participant

Hi Thanks for the replay. As i mentioned after restart the application, it works perfetly. it is not possible to restart every time. some times the gradient eyedropper is missing too. i will update the xd regulerly.

Rishabh_TiwariCorrect answer

Legend

Thanks for confirming. This is strange, I'd recommend re-installing the application using the cleaner tool(Link shared above) and let us know if this helps or if you need any further assistance.

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