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Gapshift
Participant
February 12, 2020
Question

Eyedropper seems disabled in latest update (v27) for Mac

  • February 12, 2020
  • 1 reply
  • 292 views

Hi there. After installing the latest update (v27), my eyedropper/color-picker tool seems to be disabled. "A" key does not activate the tool nor does clicking on the icon in the properties panel do anything.

 

I'm running macOS Catalina (v10.15.2).

This topic has been closed for replies.

1 reply

italosan
Community Expert
Community Expert
February 12, 2020

Hi, the keyboard shortcut to enable the dropper is the letter "I". The letter "A" allows you to create a new artboard. Also, try uninstalling and installing Adobe XD again. I recommend using Creative Cloud Cleaner Tool to uninstall the software and delete any corrupt files.

Gapshift
GapshiftAuthor
Participant
February 12, 2020
Hi Italosan,

Thanks for the reply...my bad I meant keyboard shortcut "I" is not working.
Thanks for the tip, but everything was working perfectly up until the last
update, though I will try the cleaner tool suggested 😉

Thanks for the advice.

Best regards,



*Neil Coetzer*
Founder

*mobile* +27 084 207-5542 | *skype* neil.coetzer
Midstream, Johannesburg, Gauteng, ZA, 1683
www.gapshift.com

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italosan
Community Expert
Community Expert
February 12, 2020

Keep us updated. If you still need help, contact us 🙂