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J
Julia Kita
Participant
May 19, 2020
Question

File doesn't stay open for long & automatically shutdown after a while in XD.

  • May 19, 2020
  • 1 reply
  • 654 views

Hello.

I've been trying to open XD files, but they only stay opened for a brief amount of time or shut down right away. It doesn't appear any message.

 

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
May 19, 2020

Hi Julia,

 

Sorry to hear you are having trouble opening the file in XD. We would like to know a few more details like-

 

  • What is the OS and XD version of your machine?
  • Is it happening with cloud documents or local documents?
  • Please share the screenshot of your about XD info page.

 

We will try our best to help.

 

Thanks,

Harshika

J
Julia KitaAuthor
Participant
May 20, 2020

Hi Harshika.

  • It's a windows 10 with the 29.0.32 XD version;
  • Local documents;
  • I don't have a screenshot, but I'll try to take one throughtout the day and upload it
Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
June 2, 2020

Hi Julia,

 

I apologize for the delay in response and thanks for sharing the details. I would like to confirm if you're still experiencing the similar issue in XD 29.2. 

 

I would be happy to help.

 

Thanks,

Harshika

 

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