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chaneya
Participant
Sep 12, 2020 4:23 PM UTC
Question

File still exists, but all of my designs/art boards are gone.

Was working on a project for a long time. Tried to pull it up today and there's only one empty art board left.

 

Am I screwed?

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4 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Sep 13, 2020 3:31 PM UTC

Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please check if you are able to see the files on the link shared by Italosan and please ensure that you are signed in with the same email with which the file was created. If you do see the files there and not on the XD app, please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.

 

Regards

Rishabh

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italosan
Community Expert
italosanCommunity Expert
Community Expert
Sep 13, 2020 10:21 AM UTC

Hi, try to see up assets.adobe.com

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    TROUBLE007
    Participating Frequently
    Sep 12, 2020 7:05 PM UTC
    You checked adobe cloud
    It would be there
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    chaneyaAuthor
    Participant
    Sep 12, 2020 4:25 PM UTC

    Just checked and quite a few projects have been emptied as well as not on my adobe cloud anymore.

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