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fref2313
Participant
Oct 2, 2021 2:24 AM UTC
Question

Files are lost from the previous version in XD

I'm a UI/UX Designere. Adobe XD is a PAID product and you have yet to deliver basic features. Especially the cloud problem.

It's not like you've never developed similar software before,

you've been doing it for years you know the drill. 

It's been an error for several days.

In the previous version, the cloud and library stopped working, so I couldn't collaborate in XD.

so, I re-installed a new version, but it's in the same state.

and now, some of the important files from the previous version disappeared in the cloud.

I'm Korean, and the Korea Customer Center is not solving anything. It takes a few days to ask your headquarters and solve it. I'm about to release an app. What are you going to do with my lost file?

What should I do? f*** adobe xd developers

 

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4 replies

Joseph Labrecque
Community Expert
Joseph LabrecqueCommunity Expert
Community Expert
Oct 4, 2021 4:45 PM UTC
@fref2313 wrote:

f*** adobe xd developers

 

Please be civil! That sort of language against your fellow man is uncalled for. 

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    fref2313Author
    Participant
    Oct 8, 2021 5:30 AM UTC

    Then you can fix it?

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Oct 11, 2021 2:23 PM UTC

    Hi fref2313,

     

    We are sorry for the frustration. Have you tried the suggestion shared by Rishabh in previous tweet? Could you please share your Adobe ID with me over a private message so that I can check your account details?

     

    We'll try our best to help.

     

    Thanks,

    Harshika

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Oct 4, 2021 1:25 PM UTC

    Hi there,

     

    We're so sorry to hear about the trouble. Please check if you are able to see the files here https://assets.adobe.com/cloud-documents ? Please ensure that you are signed in with the same email address using which the files were created.

     

    Regards

    Rishabh

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