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60dage
60dage
Participant
February 13, 2019
Answered

Flipped photos with mask when I export as PDF

  • February 13, 2019
  • 8 replies
  • 7671 views

Only the masked image is flipped when I export as PDF. Like this.

sample file: Dropbox - sample.xd

↓

I read this article and tried reinstalling XD app, but the problem did not resolve.

Flipped photos when I export as PDF

I need help from the developer. Thanks

Udon Rokuze

    This topic has been closed for replies.
    Correct answer Preran

    The team confirmed that this is an issue when using with Preview, they are updating the help documents with that information.

    I suggest viewing your files in Acrobat Reader after export.

    Thanks,

    Preran

    8 replies

    M
    m__m
    Participant
    September 20, 2022

    How can this problem still exist after 3 years, how long is the team investigating this issue?!

      M
      m__m
      Participant
      September 20, 2022

      @Preran Any update on this? 

        T
        tofu_director
        Participant
        January 6, 2022

        January 6, 2022, this remains a problem.
        M1 macOS Monterey 12.1

          mn45283122
          mn45283122
          Participating Frequently
          February 8, 2022

          Can confirm this.

          J
          jordanm71837611
          Inspiring
          October 20, 2021

          October 2021, 2 2 1/2 years after acknowledging this issue, and it remains an issue. Can we get some clarity fromo Adobe on where this is in the priority queue?

            S
            stephanies9920423
            Participant
            April 27, 2021

            I am using Big Sur and latest version of XD and am still having these problems. The images in the pdf are flipped. Please correct this problem. 

              C
              chrisjbatts
              Participant
              January 20, 2021

              Jan 2021 and this is still occurring. Poor show.

                M
                MunYin Christine5FAC
                Participant
                March 27, 2021

                This is still happening to me too. I export the same artboard as a .png and its fine; however, when I export as a PDF it inverts the image

                paul153
                paul153
                Participant
                February 15, 2019

                As per the other post, this problem is only when viewing the exported PDF on Mojave. Clearly there is something about the PDF that is not 100% right but this and the way Mojave is rendering the PDF is the cause. Workaround is to open the exported PDF in Acrobat and then Export as Other > Optimised PDF. Then all is good on Mojave. Hopefully an upcoming XD release will provide the fix for Mojave.

                  60dage
                  60dageAuthor
                  Participant
                  February 15, 2019

                  paul@runway

                  > As per the other post, this problem is only when viewing the exported PDF on Mojave.

                  It was a blind spot for me. You're right!

                  I uploaded PDF to Dropbox and previewed through Dropbox viewer, the placed image was displayed correctly without flipping.

                  https://www.dropbox.com/s/26n4udg2s6daaiw/sample.pdf?dl=0

                  @Preran

                  > Are you viewing the PDF in Preview or in Acrobat reader?

                  Thanks, in Preview. I was not viewing in Acrobat reader.

                  60dage
                  60dageAuthor
                  Participant
                  February 15, 2019

                  > Meanwhile, if possible, can you try exporting on a different version of Mac OS and let us know if it worked?

                  Sorry, my another mac is also latest Mojave&XD...

                  I tried and the same problem was seen.

                  Preran
                  Community Manager
                  PreranCommunity Manager
                  Community Manager
                  February 14, 2019

                  Are you viewing the PDF in Preview or in Acrobat reader? The team tested the scenario, and they were able to reproduce it in Preview but not in Acrobat reader. Just to be sure, 10.10 is not a supported OS for Adobe XD version yet, although it is unlikely to be causing this issue.

                  Thanks,

                  Preran

                  Preran
                  Community Manager
                  PreranCommunity Manager
                  Community Manager
                  February 13, 2019

                  I tested your project on Mac OS 10.13.4 using the latest version of Adobe XD, and I am unable to reproduce your issue. In another post, a user wondered about whether this is an issue with the latest version of Mac OS, although I am not sure if that is the reason.

                  Which OS are you on, and what is its version number? Also provide the version of XD that you are working with.

                  Thanks,

                  Preran

                  60dage
                  60dageAuthor
                  Participant
                  February 13, 2019

                  Thanks,

                  • Mac OS 10.14.3
                  • Adobe XD 16.0.2.8

                  certainly my environment is the latest MacOS.

                  Preran
                  Community Manager
                  PreranCommunity Manager
                  Community Manager
                  February 13, 2019

                  Thank you. Let me check and get back to you.

                  Thanks,

                  Preran

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