Skip to main content
Edu Couchez
Edu Couchez
Inspiring
January 18, 2022
Question

Font added through Creative Cloud goes missing everyday in XD.

  • January 18, 2022
  • 1 reply
  • 673 views

Simply, each morning when I got to office, I've to waste time signing out and signin back again to activete missing fonts.

 

Some are my own (LEGAL!) fonts added through Adobe Cloud. These never update well, so I've to tediously look individually for the missing ones, uninstall and install again.

 

Yet another nightmare is adding glyphs... not supported visualization on XD, so I've to copy-paste blindingly from Illustrator or preconvert them to curves.

 

Definitivelly, an absolutelly BETA version after all those years

 

<Title renamed by moderator>

 

This topic has been closed for replies.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
January 19, 2022

Hi Edu Couchez,

 

We are sorry for the frustration. We would like to know if you've added these fonts into Creative Cloud app using 'add your own fonts'. If so, could you please check if they are added properly as mentioned in this article: https://helpx.adobe.com/creative-cloud/help/add-your-fonts-to-creative-cloud.html?

 

We would also like to know if the fonts are missing in only Adobe XD or on other Adobe product as well like Illustrator, Photoshop.

 

For the glyphs, there is already a request raised here. Please submit your feedback and upvote the request to add your voice. 

 

We will try our best to help.

 

Thanks,

Harshika

Edu Couchez
Edu CouchezAuthor
Inspiring
January 27, 2022

Ok... I'll try this weekend. As you can imagine, after the years, we users have acquired aversions and panic to face endless random tests. Not only is Adobe CC that are in the variables, also different Operating systems and different machines. As tested last years… sync in CC is more or less working, but fonts are an entirely other story… even when I have OpenSans activated from Adobe… always errors and missing fonts when open in different platforms Mac/Win (and iOs for XD to visualize mocks)

I’ll tell if something changes, although I lost faith long time ago…

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
February 9, 2022

Hi Edu Couchez,

 

We would like to follow up your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices