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Baljit5C11
Participant
May 11, 2021 6:38 PM UTC
Question

Frames freezing while recording the XD prototype

Hi,

I'm not able to record my XD prototype. Whenever I try to do so, the frames freeze or the next frame comes after a 1 or 2 seconds delay (which is not the part of the prototype) which doesn't look smooth.

 

Already tried :

- Clearing XD cache

- Uninstalling and Re-installing creative cloud

None of these worked.

 

System details :

Mac Pro (16 inches, 2019, Big Sur 11.3)

2.6 GHz 6-core Intel Core i7 processor

Ram - 32 GB 2667 Mhz DDR4

 

XD version: 40.0.22.12

XD File size: Around 7 Mb

 

Can Anyone please help?

 

Thanks

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9 replies

Dan Rodney
Community Expert
Dan RodneyCommunity Expert
Community Expert
Jun 4, 2021 6:14 AM UTC

What's the pixel width and height of the XD artboard?

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Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
    Baljit5C11Author
    Participant
    Jun 7, 2021 5:13 PM UTC

    Hi,

    Artboard size is 1920px X 1080px (W X H)

    Thanks

    Baljit

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    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    Jun 16, 2021 5:52 AM UTC

    At larger sizes like that it can slow down. I wish that XD did not default to 1920 for desktop because that's not the most common desktop size (1280-1440 is a better range in my opinion). Consider designing for a smaller size, especially if your screen is less then 1920 because XD will have to scale down the preview. It's better to design for a more common size screen.

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    Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    May 11, 2021 7:12 PM UTC

    Hi there,

     

    We are sorry for the trouble and thanks for sharing the system specifications and other details. Is it possible for you to record a video of the workflow and share it with us? Does that happen with every file or with this specific file?

     

    We will try our best to help.

     

    Thanks,

    Harshika

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    Baljit5C11Author
    Participant
    May 12, 2021 3:18 PM UTC

    Hi,

     

    In other files, I didn't face the issue where the frames freeze, but yeah lag issue is there.

    Example -  If I've used a tap trigger, so once I tap it takes 1-2 seconds delay to go to the next frame even if the delay is not part of the prototype.

     

    I'm attaching the recording where the frames are getting frozen. Please let me know how I can fix this.

     

    Thanks

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    May 14, 2021 9:24 PM UTC

    Thanks for sharing the video. I am wondering if the issue is linked with the bug mentioned here: https://community.adobe.com/t5/adobe-xd/with-latest-xd-update-40-it-crashes-every-time-on-trying-to-link-the-prototype-pages-on-macos/td-p/12031889

    I am going to check with the team and will update you.

     

    Thanks,

    Harshika

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