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Isak Knivsland
Participant
November 3, 2020
Question

Frequency of updates for shared files is out of control

  • November 3, 2020
  • 5 replies
  • 2576 views

Has anyone else found it pretty abrasive how frequent XD's updates have been recently? Specifically, the lack of backwards compatibility for shared files across versions has been a huge pain point for my design team. 

 

For instance, with multiple updates per week, all it takes is one team member on an old version of XD to render a shared file functionally unusable until they update their program. In the scope of things, this is a minor headache, but when it happens multiple times per week it seems pretty unnecessary for an application focused on collaboration? Couldn't there be a way to roll changes that break collaboration functions into larger updates, less frequently? 

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    5 replies

    D
    default88kp4yeg49u4
    Participant
    February 18, 2022

    One year later, still a productivity blocker and major annoyance. 

    E
    evefromlv
    Participant
    November 17, 2020

     I agree. Please, bundle updates! All our designers are using the same CVI library for asset sharing, which disrupts their work every time you launch an update. We work with presenting XD files during meetings because we have remote team members, so when it's not possible to open a file without updating Adobe XD during a meeting, it simply makes us designers look unprepared. Can't you make some updates "optional" without making the XD files inaccessible? Or let us choose when to update like other systems do? It is a very drastic "My way or the highway" updates policy you enforce on us...

      I
      Isak KnivslandAuthor
      Participant
      November 11, 2020

      Bumping this thread again just to highlight a use case that has happened to me multiple times since posting this thread about a week ago. Here, I'm in a file, and see my coworker has joined (indicated by "D" icon)

       

       

       

       

      But this is the message they receive:

       

      But I never get a notice that they are unsuccessful joining, or that my version of XD is out of date compared to what other users of a shared file are using. If weekly updates (or multiple updates per week) are going to be a reality, this feels like a pretty essential feature to have.

        elainecc
        Community Manager
        elaineccCommunity Manager
        Community Manager
        November 11, 2020

        We're definitely working on some notification that lets you know that someone is trying to enter the document with a newer version of the document. Of course, we also need to balance out for situations where people might not be able to stop what they're doing to upgrade (an example is in the middle of a client presentation, or other high stakes meeting). You can expect to see some improvements in this area soon!

          elainecc
          Community Manager
          elaineccCommunity Manager
          Community Manager
          November 4, 2020

          Hi there! I wanted to follow up on Rishabh's comment on this. We try to limit the number of releases we do in a cycle (it's pretty expensive for us to do, after all), but we did release a second dot release to address a critical quality issue. If it's any reassurance, we do recognize the disruption involved and are working on some longer range solutions to make documents a little more flexible so as to minimize the impact in the future.

           

          Hope that helps!

           

          Elaine Chao

          Sr. Product Manager, Adobe XD

            monterxz
            monterxz
            Inspiring
            November 4, 2020

            Hi, it was not just one update - it was at least three minor updates right after the major release.

             

            The worst part is that the latest minor update went live on windows about 12 hours earlier than on Mac OS, so we were unable to collaborate for the entire day. I understand that you had a hard deadline to release the update right on the Adobe's birthday, but I would prefer to get new features later but with ZERO critical bugs.

             

            Please, could you release the next update only after throughout testing and when you are sure it will not disrupt any work of your paying customers. We are professional and we would like to work with professional tools. I don't know when it became a norm to release a product full of critical bugs and then treat your paying customers like beta-tester, but it's not ok.

             

            Hope next time you'll take your time and we won't have such a messed update.

            Rishabh_Tiwari
            Community Manager
            Rishabh_TiwariCommunity Manager
            Community Manager
            November 3, 2020

            Hi there,

             

            We're so sorry to hear about the trouble. I understand your concern, collaboration may get affected if the collaborators are not on the latest version and frequent updates can cause such a situation. Regarding the frequent updates, we are committed to enhancing the performance that's why we keep pushing updates regularly. Having said that, I'll share your feedback with the Engineering team.

             

            Regards

            Rishabh

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