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S
SpectrumMarcom
Participant
October 4, 2020
Answered

Frequently stops recognizing keyboard inputs

  • October 4, 2020
  • 2 replies
  • 665 views

For some reason, XD will just stop letting me edit text. I will double-click into a text box, but it won't let me edit the text at all. When this happens, my only option is to close out and restart the document.

 

This is happening much more frequently with the latest update. Yesterday alone, I think I had this "mini-crash" 6 times in about 4 hours.

 

Very frustrating to say the least.

 

I am on a Windows machine, standard installation, no plugins.

    This topic has been closed for replies.
    Correct answer Spas K.

    It's been a known bug/issue for a long time. Not sure if they think it's fixed, or just don't consider it a priority, but the same problem keeps popping up every other day from various users.

    The "fix" for now is Alt+Tab. When you switch back to Xd it starts working again.

     

    This thread discusses the same issue:
    https://community.adobe.com/t5/adobe-xd/keyboard-working-intermittently-after-update-to-v9-1-12-3/m-p/9926684

    @Rishabh_Tiwari 

    It happens on any file.

    Sometimes it doesn't happen at all on a file with many layers / components.

    Sometimes it happens on a new file, 5 seconds after creating it, with no layers and 1 artboard.

    I would say it's unpredictable, or at least I haven't managed to see a pattern or what's causing it.

    It's been happening for at least a year or two, and I update all my graphics drivers / windows / Xd whenever there's an update.

     

    2 replies

    Spas K.
    Community Expert
    Spas K.Community ExpertCorrect answer
    Community Expert
    October 5, 2020

    It's been a known bug/issue for a long time. Not sure if they think it's fixed, or just don't consider it a priority, but the same problem keeps popping up every other day from various users.

    The "fix" for now is Alt+Tab. When you switch back to Xd it starts working again.

     

    This thread discusses the same issue:
    https://community.adobe.com/t5/adobe-xd/keyboard-working-intermittently-after-update-to-v9-1-12-3/m-p/9926684

    @Rishabh_Tiwari 

    It happens on any file.

    Sometimes it doesn't happen at all on a file with many layers / components.

    Sometimes it happens on a new file, 5 seconds after creating it, with no layers and 1 artboard.

    I would say it's unpredictable, or at least I haven't managed to see a pattern or what's causing it.

    It's been happening for at least a year or two, and I update all my graphics drivers / windows / Xd whenever there's an update.

     

      S
      SpectrumMarcomAuthor
      Participant
      October 5, 2020

      Thank you for the Alt-Tab option -- I will try that next time.

      BTW, I have it on two different laptops and it happens on both, very inconsistently. All drivers are all updated.

        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        October 5, 2020

        Hi there,

         

        Sorry to hear about the trouble. Could you please share a few more details like:

         

        1. The version of XD and Windows OS build.
        2. Does this happen while working on a specific file or multiple files?
        3. Please ensure that the graphics card driver is up to date as per the manufacturer's website.
        4. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

         

        Regards

        Rishabh

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