Getting stuck while saving cloud document

Forum|Forum|4 years ago
July 28, 2021
2 replies
2407 views

Adobe XD gets stuck while saving the cloud document. It is happening after last update.

This topic has been closed for replies.

L

Lilian5C95

Participant

I have the same issue except it happens regardless if it's a cloud document or not.

I have to restart XD and revbuiold my work.

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Please try the steps shared below:

Sign out of XD and Creative Cloud Desktop App.
Close CoreSync and All Adobe related services from the Task Manager/Activity Monitor.
Reboot the computer.
Sign in on the Creative Cloud Desktop app and launch XD from there.
Check if you are able to save the cloud document.

If this doesn't help, please share a few more details like:

A screenshot of the About XD info page.
The version of the Operating System.
Is this happening on a specific file or multiple files?

Regards

Rishabh

bushrak11726635Author

Participating Frequently

I am able to save cloud files but the problem is when I am working on a file and that file is a cloud document. When auto-saving procedure of cloud documents happens then xd stucks.

gDealerpeak

Participant

I am having the same issue that when auto-saving the application becomes non-responsive and I am forced to pause my work until the operation completes. I am on a fast and reliable connection (250 down, 10 up, no packet loss). Without any control over the auto-save feature I feel I might be forced to keep my documents local-only while I am working on them and not use the cloud features as much as I would like.

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