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Tyler Lukey
Tyler Lukey
Participating Frequently
November 30, 2021
Question

Graphics won't load when dragged from CC library to XD.

  • November 30, 2021
  • 3 replies
  • 962 views

I am the owner of our companies CC library and have this icon XD page where my team can download icons. For some reason the library assets aren't able to load into the XD page anymore. The new ones have this loading blurred look, after a minute the "refresh" icon appears. I have tried uninstalling and reinstalling XD.

 

I have a Mac OS 12.0.1 and have been having this issue for the past couple months.

 

I can't remake the library because dozens of people are using it now and assets are linked in hundreds of documents.

      This topic has been closed for replies.

      3 replies

      garbo personal
      garbo personal
      Participant
      January 5, 2022

      I believe this is a bug. The work around I've used: right click > place linked

      Good luck.

      Tyler Lukey
      Tyler LukeyAuthor
      Participating Frequently
      January 6, 2022

      I've tried doing that but it doesn't know the link to the library asset.

      Dominik Scholz
      Dominik Scholz
      Participant
      December 10, 2021

      Same here, unfortunately, with the same XD version under Windows 10 (x64). This seems to happen only in Adobe XD, for I can drag the same files into Photoshop or InDesign without any issues. Our team would be glad if this could be fixed with the next update, as I do not want (and do not have the time) to rebuild all our libraries again...

        Tyler Lukey
        Tyler LukeyAuthor
        Participating Frequently
        December 10, 2021

        Yes, exactly my delima. Most people point to the soultion being to remake the doc or remake the library. I don't have time to do the and remaking the library would break hundreds of documents.

         

        @Rishabh_Tiwari when do you think this can be fixed, I'd really appreciate it in the next week. I am struggling to onboard clients (I use it as a resouce library where external people can download our assets to comly with internal branding)

        D
        defaultunm8yj9u9rh8
        Participant
        December 21, 2021

        Glad I'm not the only one experiencing this issue. I need a fix to this issue as well.

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        December 1, 2021

        Hi there,

         

        Sorry to hear about the trouble. Please share a few more details like:

         

        1. The version of XD.
        2. Is this happening with a specific users or multiple users?
        3. Are you connected to a private network or work network? Have you tested this on a different network?

         

        We're here to help just need more details.

         

        Regards

        Rishabh

          Tyler Lukey
          Tyler LukeyAuthor
          Participating Frequently
          December 1, 2021
          1. I am using XD version 45.1.62.3 x 64, creative cloud 4.21.1.1
          2. It is happening with me, I am not sure about other users because I can't log in as them (I don't have their logins)
          3. I work remote and use all different internet networks, it doesn't work on any.
          Tyler Lukey
          Tyler LukeyAuthor
          Participating Frequently
          December 8, 2021

          I really need this bug fixed. Will the next version released have this update?

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