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Xials007
Participant
April 30, 2020
Answered

Hang/Freeze on Quit in macOS Catalina 10.15.4

  • April 30, 2020
  • 1 reply
  • 1326 views

If I quite the application I almost always have to force quit to get it to completely close. I have tried uninstalling it, removing all the files in ~/Library/Preferences and Application Support, but there is no change ager re-install.

 

If I launch the application and quit it immediately, it sometimes will eventually close.

 

Attached is the Apple Crash report generated when I eventualy force quite the application. 

      This topic has been closed for replies.
      Correct answer HARSHIKA_VERMA

      I can confirm that I am using an external monitor. I use 2 Viewsonic 2270's

      Here is info. Both report the same serial number.

      If I unplug the monitor XD quites just fine.

       

      VX2270 SERIES:

        Resolution: 1920 x 1080 (1080p FHD - Full High Definition)

        UI Looks like: 1920 x 1080 @ 60 Hz

        Framebuffer Depth: 30-Bit Color (ARGB2101010)

        Display Serial Number: TFA130308489

        Mirror: Off

        Online: Yes

        Rotation: Supported

        Automatically Adjust Brightness: No

        Connection Type: DVI or HDMI

        Adapter Firmware Version: 7.55

      VX2270 SERIES:

        Resolution: 1920 x 1080 (1080p FHD - Full High Definition)

        UI Looks like: 1920 x 1080 @ 60 Hz

        Framebuffer Depth: 30-Bit Color (ARGB2101010)

        Display Serial Number: TFA130308489

        Mirror: Off

        Online: Yes

        Rotation: Supported

        Automatically Adjust Brightness: No

        Connection Type: DVI or HDMI

        Adapter Firmware Version: 7.55

       


      Hi there,

       

      Thanks for sharing the additional information and sorry for the delay in response. We have already logged a bug for the issue and the team is working on it. We will get back to you as soon as we hear any updates from the team.

       

      Thanks,

      Harshika

      1 reply

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      April 30, 2020

      Hi there,

       

      Sorry to hear about the trouble. I'd request if you can share a few more details and try the steps below:

       

      1. Please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
      2. Could you please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there.
      3. If that doesn't work as well, please log in to the root account (https://support.apple.com/en-in/HT204012). Check how the application works there

       

      Regards

      Rishabh

      X
      Xials007Author
      Participant
      April 30, 2020

      I have the system logs now, is there wa way to attach them in a reply? I will try safe boot mode in a minute.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      April 30, 2020

      Upload them to Pastebin and post a link in here.

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