[Hardware]-Mouse scroll direction not working properly in XD on MacOS.

Forum|Forum|6 years ago
December 15, 2019
3 replies
3153 views

I've noticed that Adobe XD mouse scroll direction is unchangeable or it doesn't follow the macOS user preferences for mouse scrolling.

At first, it might not seem a big deal but if the macOS System Preferences > Mouse > Point and click is set to "Scroll direction natural" when moving around from other Adobe Apps, e.g. Illustrator, Photoshop, etc., the behavior in XD creates a bit of stress, especially if the Scroll direction natural is checked, meaning that scroll > up zooms in, scroll down > zooms out.

A nice feature to either have it in preferences or assume the user system preferences.

Product performance

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T

Tiago Mira

Participant

ADOBE can you please do something?
We can see on this post this problem presist from 2020 until know.

HARSHIKA_VERMA

Community Manager

Hi @Tiago Mira,

We deeply apologize for the frustration and inconvenience you all have experienced. We understand how frustrating it can be to encounter such issues. Please know that we have reproduced the problem on our end and have already logged it as a bug.

We are actively working on resolving this issue, and I'll personally keep you informed of any updates and progress in this post.

Once again, we sincerely apologize for any inconvenience this may have caused you. Thank you for your understanding and cooperation.

Thanks,

Harshika

Illia268030022yos

Participant

First impression after launching the program: I cant use zoom like I do it in other apps. Poor experience.
Pls, check Sketch app settings as a reference. They have the checkbox for "Invert scroll direction". It can be a good idea to do the same

HARSHIKA_VERMA

Community Manager

Hi there,

Thank you for reaching out and using Adobe XD. I am unable to reproduce the same at my end may be i am missing something. Could you please share the exact same steps to reproduce the same? Would you mind sharing the operating system build and XD version you are using? It would be really helpful if you can share a short video of the same so that we can understand better.

We will try our best to help.

Thanks,

Harshika

macr54623673Author

Participant

Hi Harshika,

Thank you for your reply.

Below the specifications and after the steps to reproduce the behavior that is not consistent with other Adobe CC software.

Product: Adobe XD 25.1.12.7 CCS 4.3.20.55

Computer:MacBook Pro (Retina, 15-inch, Mid 2014) with Processor 2,2 GHz Quad-Core Intel Core i7
OS: macOS Catalina 10.15.2

Mouse: Apple Magic Mouse 2

Mouse settings:

The steps are:

The Steps to reproduce the behavior:

Open or create a document in which an artboard will be visible;

Normal or base view:
With the mouse, swipe your finger forward over the mouse while holding the "option" key to zoom out;
This should result in the artboard to zoom out but it zooms in.

Expected:

Behavior:
With the mouse, swipe your finger backward while holding the "option" key;
This should result in the artboard to zoom in but it zooms out.

Expected:

Behavior: