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Lousky
Participant
Oct 25, 2017 1:54 PM UTC
Answered

[HARDWARE]-Unwanted zoom with spacebar and wacom tablet while using XD on macOS

Hi,

On my Macbook pro with an Intuos Wacom tablet, just after i'm using the hand tool (holding the spacebar and drag the artboard) XD make a zoom in the artboard !

I have to unplug and replug the hub USB to correct the problem.

I'm on Catalina 10.15.3 with the lastest version of Adobe XD.

 

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Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
Mar 2, 2020 7:00 PM UTC

Hi there,

 

Sorry to hear about the trouble. I would request if you can share a few more details like:

 

  1. Are you using a Stylus with the Wacom Tablet?
  2. Please check if the Wacom drivers are up to date?
  3. Does this happen on a specific file or multiple files?
  4. If this is happening on multiple files, you can try resetting the preferences for Wacom Tablet. Please follow the steps shared on this help article: https://www.wacom.com/en-in/support?guideTitle=How-to-delete-Wacom-User-Preferences%3F&guideId=001-672

 

Regards

Rishabh

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31 replies

trevorl90201379
Participant
Jan 14, 2021 6:02 PM UTC

This has to be the worst remapping of a key in all of adobe. Why not use the scroll wheel for zooming and spacebar for panning? like what??!?!?!

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trevorl90201379
Participant
Jan 14, 2021 6:05 PM UTC

I redact my statement, it somehow corrected itself and remapped to the original behaviour

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cheryld30748400
Participant
Jul 20, 2020 11:59 PM UTC

Hi there,

I had the same problem of the space bar and wacom with stylus on a Windows system not moving the canvas. Took a bit of trial and error but this is what I've just found that works for me.

 

SOLUTION:

1. Restore Wacom to default setting as oer Adobe here: https://www.wacom.com/en-in/support?guideTitle=How-to-delete-Wacom-User-Preferences%3F&guideId=001-672 If you are using 2 screens with custom mapping like me this will reset it to default but dont stress, you can get it back later.

2. In Wacom Tablet Properties unclick "Use Windows Ink". You'll find this under Mapping tab.

3. Space bar should work now. If it does then go back to Wacom Tablet Properties and reset your mapping to your custom settings as you like.

 

YAY!

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jul 21, 2020 6:55 PM UTC

    Awesome. We really appreciate your efforts in fixing the issue and thanks for sharing the solution that worked for you. This will definitely help our customers who are facing a similar issue.

     

    Please give us a shout here if anything else crops up.

     

    We're here to help! 🙂

     

    Thanks,

    Harshika

     

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Mar 2, 2020 7:00 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. I would request if you can share a few more details like:

     

    1. Are you using a Stylus with the Wacom Tablet?
    2. Please check if the Wacom drivers are up to date?
    3. Does this happen on a specific file or multiple files?
    4. If this is happening on multiple files, you can try resetting the preferences for Wacom Tablet. Please follow the steps shared on this help article: https://www.wacom.com/en-in/support?guideTitle=How-to-delete-Wacom-User-Preferences%3F&guideId=001-672

     

    Regards

    Rishabh

    Translate
      LouskyAuthor
      Participant
      Mar 3, 2020 8:39 AM UTC
      1. Yes i'm using the stylus
      2. The tablet's drivers are up to date
      3. On multiple files
      4. I just resetting the parameters and it seems to work fine !

       

      Thanks

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      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      Mar 3, 2020 9:29 PM UTC

      Glad to hear it has been resolved! Feel free to reach out if you have any other questions or issues in the future. Thanks!   

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      TrevorNorkey
      Participant
      Oct 25, 2017 1:54 PM UTC

      This is my first time using XD. I just updated it this morning, and am working off of Windows 10. Unfortunately, the program is unable to let me pan around at all. The tutorial says to use the trackpad, or to use the space bar to activate the hand tool. Neither of these work for me. The trackpad is doing nothing, and when I hold the space bar, it shows the hand symbol, but does not let me move around whatsoever. Does anyone know of a fix to this? I have already tried numerous routes suggested in other Q&A's but the problem still persists.

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      Colin Holgate
      Colin Holgate
      Inspiring
      Oct 25, 2017 4:17 PM UTC

      I tried, and both things work. If you have trackpad you need to use two fingers to get the pan to work (and don't press the trackpad's button, just move your two fingers across it). You can also zoom by pinching with two fingers.

      For the spacebar approach you need to hold down the spacebar, not just tap it once. Also make sure that you're not editing text at the time, otherwise the space characters will go into the text field.

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        TrevorNorkey
        Participant
        Oct 25, 2017 4:29 PM UTC

        Thank you! The two finger approach works for the trackpad. Unfortunately, holding down the spacebar is what I have been doing, and that doesn't work still. Being as the spacebar technique is my preferred method of scrolling, I am hoping there is a fix to this.

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