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victorfdes
Participant
Apr 8, 2020 7:54 AM UTC
Answered

[Hardware]-Windows 10 : Ctrl + D does't work in Adobe XD.

Whenever i try to duplicate the item by pressing (Ctrl + D) it doesn't work. 
First it used to work.

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victorfdesCorrect answer
Participant
Apr 10, 2020 5:55 AM UTC

Hello Guys,

 

Thanks for help, I tried everything, even i removed all other adobe apps but it didint work out.

Finally I was able to fix the issue when i reset my windows system to default factory setting. I dont know but it looks like a cache issue.

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6 replies

Community Manager
Jagriti_KashyapCommunity Manager
Community Manager
Apr 8, 2020 8:37 AM UTC
Hi Victor,
 
Sorry to hear about your issue. Unfortunately I couldn’t reproduce it at my end. Would you please try the following and let me know the observations
  1. Select the item you want to duplicate in the layers panel and then press Ctrl+D. Check in the layers panel if the duplicate gets created and also try dragging the item in the canvas.
  2. Single click the item you want to duplicate and then press Ctrl+D. Again check in the layers panel if the duplicate gets created and also try dragging the item in the canvas.
  3. Let us know your OS and XD version.
 
Thanks,
Jagriti
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    victorfdesAuthor
    Participant
    Apr 9, 2020 7:56 AM UTC

    Hi Jagriti,


    I tried all the steps but still no luck, I even reinstalling the software.
    OS : Windows 10 Home Single language
    Adobe XD Version : 28.4.12.3 (Starter), Creative Cloud Sync 4.3.34.67

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 9, 2020 4:14 PM UTC

    Hi Victor,

     

    Thank you for trying the steps suggested by Jagriti. I tried the same at my end on my windows machine and CTRL+D worked fine. Would you mind checking if your graphic card drivers are upto date? Please visit the manufacturer site to check for the latest update. We would also like to know if it's happening with all the files or with a specific file?

     

    We will try our best to help.

     

    Thanks,

    Harshika

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