Skip to main content
Participant
March 29, 2021
Question

having problem in opening a particular xd file since today

  • March 29, 2021
  • 1 reply
  • 333 views

I am having problem in opening a particular xd file since today. It shows the error message as below

Please help out on this

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Legend
    April 1, 2021

    Hi there,

     

    Sorry to hear about the trouble. Could you please check if you are able to find a copy of the file at the below-mentioned location:

     

    Win: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

    Mac: ~/Library/Application Support/Adobe/Adobe XD CC

     

    These are the team location for Autosave so a copy of the file gets generated here. In case if you are unable to find the file, please share the XD file and system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) through DM by adding them to a shared location like Google Drive or DropBox and sharing the link with me.

     

    Note: To send the DM, please click on my name, and in the subject please add this discussion link.

     

    Regards

    Rishabh