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CiaraNV_711
Participant
June 8, 2023
Question

HELP! Character Styles Bug in Adobe XD

  • June 8, 2023
  • 6 replies
  • 1172 views
Hello,

 

I saw a discussion about a character styles bug in XD but I'm not sure if my issue is the same as others. So I wanted to bring it to Adobe's attention and see if there was any fix for this because it is driving me crazy.

 

So my company has a master file set up as a template for our projects using the Character Styles and Components. I've never noticed this issue before today. When I opened up our new updated template file and went to the Character Styles on the left side and right-clicked to edit the font, it looks like it updates on all my boards but then it doesn't update within the Character Styles themselves. When I right-click to edit it again it's still showing the previous font and not updating it to the new font. Please let me know if you have heard of this issue and when it might be resolved or how I can resolve it on my end.

 

Thank you so much!

Ciara Gawecki

UX/UI Designer

      This topic has been closed for replies.

      6 replies

      Chaitanya21936374hmkf
      Community Manager
      Chaitanya21936374hmkfCommunity Manager
      Community Manager
      July 20, 2023

      Hi All,

      Thank you for your patience and cooperation.

      Could you update to 'XD 57.1' from CCD please check for updates in the Creative Cloud Desktop and update XD.

      Let us know if the issue is resolved. We will be waiting for your response.

      Thanks and regards,

      Chaitanya

      Z
      Zachary23079753r620
      Participant
      November 3, 2023

      Hello. I am not the original poster, but I did have this same exact issue and ran into this discussion and just wanted to say that updating to 'XD 57.1' from CCD did the trick and fixed my issues with the Character Styles.

      J
      jtbrown1107
      Participant
      June 14, 2023

      I am having a similar issue, but worse. I am attempting to edit the character styles in our company's master design sytem file. When I right-click a character style, click edit, and change a style, nothing changes in any of the artboards– nor does the character style update. It seems like there is a bug or broken feature. Is there an update or work around that I can deploy?

        xiaohanm61479377
        xiaohanm61479377
        Participating Frequently
        June 13, 2023

        Adding an update to my previous comment: me and my colleagues have the same issue with XD 57.0.12. Now the whole company has uninstalled the latest XD and reinstalled its previous version 56.1.12 in order to keep things moving. 

        D
        david29964885ufhg
        Participant
        June 11, 2023

        If you're experiencing a bug related to character styles in Adobe XD, here are a few steps you can take to troubleshoot the issue:

        1. Update Adobe XD: Make sure you have the latest version of Adobe XD installed on your computer. Updates often include bug fixes and improvements that can resolve issues.

        2. Restart Adobe XD: Close Adobe XD and reopen it. Sometimes, a simple restart can help resolve temporary glitches or conflicts.

        3. Reset Character Styles: If the issue persists, try resetting the character styles in your document. To do this, go to the Assets panel, click on the character styles tab, and click on the three-dot menu icon. From there, select "Reset Character Styles" to reset any potential problematic settings.

        4. Clear Cache: Adobe XD stores temporary files and data on your computer. Clearing the cache can sometimes resolve issues. To clear the cache, go to the "Help" menu in Adobe XD and choose "Diagnose and Feedback." Then, click on "Clear Cached Files" and restart Adobe XD.

        5. Reinstall Adobe XD: If none of the above steps resolve the issue, you may need to reinstall Adobe XD. Uninstall the application from your computer, restart the system, and then download and install the latest version from Adobe's official website.

        6. Contact Adobe Support: If the problem persists even after reinstalling Adobe XD, it's recommended to reach out to Adobe Support. They have specialized knowledge and resources to assist with troubleshooting specific software bugs and can provide further guidance.

        Remember to provide as much detail as possible when reporting the bug to Adobe or seeking support. Describe the specific steps you took that led to the issue, any error messages encountered, and include screenshots or screen recordings if applicable. This information will help the support team understand and address the problem more effectively.........

         
          xiaohanm61479377
          xiaohanm61479377
          Participating Frequently
          June 10, 2023

          Same issue but worse. It started yesterday (Jun. 9) around 5 pm. When I edit my character styles, it randomly updates some of the text (sometimes even random characters inside a text frame), leaving the rest of them unchanged. And yes, when I right-click to edit it again it's still showing the previous font and not updating it to the new font, thus also breaking the connection from the ones being randomly "updated."

          K
          Adobe Employee
          KARAN25116724rb1j
          Adobe Employee
          June 9, 2023

          Hi @CiaraNV_711 

          Sorry for the inconvience. We have rectified the issue and logged the ticket.
          Our team is actively looking into this issue. We will update you for the fix.
          Please let us know if any further assistance you need.

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