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Participant
Sep 26, 2022 6:54 PM UTC
Question

Help! Need access to a designer's XD file - designer had to go on emergency leave

Hi All,

What's the best way to gain access to a Designer's XD file? She just was in an emergency and was unable to share before she had to take her leave. 

 

We have at least the link used to review and make comments on the mockup. However, we need to update a few items on the mockup by end of this week.

 

Help, PLEASE!

 

Thank you,

Ian

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    8 replies

    Inspiring
    Oct 5, 2022 2:21 AM UTC

    I'm so sorry to hear this. OMG. Not your file, not your data, not your prototype. My heart goes out to you.

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    @thomashallgren
    Participant
    Oct 5, 2022 10:31 AM UTC

    No need for this comment. My heart definitely doesnt go out to you. 

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    Inspiring
    Oct 5, 2022 6:06 PM UTC

    I see you are not in a good place. This is a serious data security, group file-sharing scenario Adobe has NOT addressed. It's big. The community has been asking for them to address this–forever. The answer is to get the file from the designer and re-share it from your account. I experienced this as a manager and it drove me into Figma.

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    @thomashallgren
    Participant
    Sep 27, 2022 1:29 PM UTC

    I have same issue, can this be done? Can an existing link be enabled so its editable? Thanks!

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    Ian V. LAuthor
    Participant
    Sep 30, 2022 11:33 PM UTC

    Hi. I don't think so, if you're referring to the sharing link for the XD prototypes. Our designer was able to return early from emergency and shared the XD file. 

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    Participant
    Oct 5, 2022 10:28 AM UTC

    Thanks for the reply...appreciate it.

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