#HELP STUCK IN LOGO

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I cant Open my XD stuck in here always. Reset and Repair already.

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AkinGn

Community Expert

Hi @Muhammad231681218a06 , if it happens on Windows, as I see in another conversation, the suggested solution is uninstalling XD using https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html cleaner here, and reinstalling it. Hope this helps!

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mhiremat@adobe.com

Community Manager

Hi Muhammad,

Thank you for contacting us, In addition to AkinGn reply, I would like to add some points here, before uninstalling the XD, just try to quit the XD from the activity monitor and Relaunch it agian, still the issue exists, Kill the Coresync and Creative cloud desktop[CCD] then relaunch both XD and CCD[ wait for a min to sync]. Xd works fine after relaunch.

Hope it helps,

Regards,

Ashwini

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Ares Hovhannesyan

Community Expert

Please give as more information about your XD version and OS.

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