Hola, necesito ayuda no puedo iniciar, se queda congelado.

Hi @MelinaVane, depending on your system, I suggest checking the links:

For Mac:

https://community.adobe.com/t5/adobe-xd-discussions/unable-to-launch-adobe-xd-on-macos/m-p/11030758

For Windows:
https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-crashes-white-screen-on-launch-on-windows-10-machine/td-p/10602095

Feel free to update us, maybe some other expert/designer can also be helpful, hope this helps!