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A
age401
Inspiring
May 26, 2020
Answered

Holding down SHIFT key makes object flicker in Adobe XD

  • May 26, 2020
  • 2 replies
  • 1436 views

Hi there, 

I've been experience these two strange behaviours:

- Holding down SHIFT while dragging will make the object flicker.

- Trying to select several text elements with SHIFT doesn't work anymore.

 

Any thoughts?

{Renamed By MOD}

This topic has been closed for replies.
Correct answer age401

After yesterday's outage, XD is working just fine once again. 
I don't really know what brought it back to normality, but... here we are. 

2 replies

A
age401AuthorCorrect answer
Inspiring
May 28, 2020

After yesterday's outage, XD is working just fine once again. 
I don't really know what brought it back to normality, but... here we are. 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
June 1, 2020

That's a great news. I am glad that things are back to normal. Please let us know if you experience any issues in future. We would be happy to help.

 

Thanks,

Harshika

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
May 26, 2020

Hi there,

 

Thanks for reaching out. We will need to test this on our end, so could you please share a few more details like:

 

  1. The version of Adobe XD and the exact version of the Operating System.
  2. Does this happen on a specific file or multiple files?
  3. If it is happening on multiple files, please ensure that your Graphics card is up to date as per the manufacturer's website.
  4. Do you use an external monitor? If yes, could you test this without an external monitor and on the primary screen?

 

Regards

Rishabh

A
age401Author
Inspiring
May 26, 2020

Hi Rishbah, 

Thank you for your prompt response. Here's what you asked for:

 

Adobe XD version 29.0.32   (Uninstalled, and re-installed just in case).

 

Operating System: 

Graphics card (updated just now)

 

This is happening in multiple files. I have 2 monitors connected through HDMI and HDVI>HDMI. It happens on both, and also, I've now detected that holding down ALT won't switch Zoom In to Zoom out, so it's definitely not a graphical issue, it's something to do with keys. And it doesn't happen in, say, Illustrator. So, it's XD specific.

 

Let me know if I can share anything else to help you with this.

 

Thank you!

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
May 26, 2020

Thanks for sharing detailed information, it's really helpful. Will it be possible for you to just test it once without any external monitor?

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