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Participant
January 16, 2021
Question

Home menu gone after update (Adobe XD MACOS Catalina)

  • January 16, 2021
  • 1 reply
  • 505 views

After i updated xd to the latest version the menu is not showing anything anymore... how can i start a new project?

 

// Mike

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Legend
    January 18, 2021

    Hi there,

     

    Sorry to hear about the trouble. Please try uninstalling XD using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Once uninstalled, please re-install XD and let us know if that helps or if you need any further assistance.

     

    Regards

    Rishabh

    Participant
    January 19, 2021

    Thanks for the reply, I have done everything u explained a few times now and it's still not working... 

     

    everything worked just fine one week ago but after I pushed that update button things started to fail. 

    // Mike 

    Rishabh_Tiwari
    Legend
    January 20, 2021

    Thanks for trying. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Please add the logs to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

     

    Note: While sending the DM, please add the link for this discussion in the subject.