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defaultwcl37l8kayis
Participant
October 27, 2022
Question

How can I update XD starter without paying then refunding?

  • October 27, 2022
  • 1 reply
  • 493 views

Every time there is an update to XD, I have to sign up for - then immediately cancel - a subscription. I just want to remain on the starter plan.

 

How can I update XD without doing that?

 

Thanks.

    This topic has been closed for replies.

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 28, 2022

    Hi @defaultwcl37l8kayis,

     

    Thank you for reaching out. I assume there is no way to update XD without a subscription if you're on a starter plan.

     

    You may download the starter plan from here: https://helpx.adobe.com/xd/get-started.html and see if that helps you.

     

    I will also check with the team to confirm the same. I am also keeping the discussion open for our experts if anybody has any suggestions.

     

    Thanks,

    Harshika

    D
    defaultwcl37l8kayisAuthor
    Participant
    November 3, 2022

    Thanks for the reply Harshika,

     

    You cannot download the starter plan from the link you posted. It simply opens CC and presents me with the exact same options where I must pay to update.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    November 8, 2022

    I understand this must be frustrating. Could you please try following the suggestion shared by one of our experts here: https://community.adobe.com/t5/adobe-xd-discussions/how-can-i-start-using-adobe-xd-s-starter-plan/m-p/12962312#M63334 and let us know if that helps?

     

    Thanks,

    Harshika

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