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S.Vl.
Participant
Feb 1, 2021 11:17 AM UTC
Question

How to cancel my free trial XD?

Hello,

I used Adobe XD for around a month. At some point in order to use it I was forced to start using a paid plan. That was fine because there was free trial for 1 month and I needed less than that time to finish my work. Now I don't need Adobe XD anymore, for this reason I want to cancel that free trial that I have started around 2-3 weeks ago but I don't have such option anywhere. There isn't even information that I am on a trial. The pages for canceling plan are useless in my case I don't have these options shown there. (So please do not send me links  https://helpx.adobe.com/manage-account/using/cancel-subscription.html or https://helpx.adobe.com/contact.html ).
How to cancel this trial? Do I need to cancel my adobe account in general since I don't see any other way left?

Kind regards,
S.

 

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10 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Feb 1, 2021 12:59 PM UTC

Hi there,

 

Sorry to hear about the trouble. Please DM me your Adobe ID on which you have the trial activated. To send the DM, please click on my name and the send message. While sending the msg, please add this discussion link in the subject.

 

Regards

Rishabh

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    I.A.J.22
    Participant
    Feb 3, 2021 12:44 PM UTC

    Hello, I signed up to a 7-day free trial on Sunday January 31st, and I would like to cancel it, but there's no "Cancel plan" button anywhere. Can I please have some help so I can cancel my plan? 

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Feb 3, 2021 1:25 PM UTC

    Hi there,

     

    Thanks for reaching out. Please DM me your Adobe ID on which you have the trial activated. To send the DM, please click on my name and the send message. While sending the msg, please add this discussion link in the subject.

     

    Regards

    Rishabh

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