Skip to main content
Yesalina
Known Participant
May 4, 2020 7:51 AM UTC
Question

HUGE usage of RAM. Perfomance is really bad. Every small action cause problems

I have this problem from january with all versions!!!!!!!!

No matter the size of the file, after few minutes using XD thaths the situation. Can use up to 8-10 GB!!

Even if there is no file open it uses up to 5GB of memory!!!!!!!!!!

I cannot work like this anymore!!!Do smth!!!!!I have an issue wuth support for monthes!Nothing solved!

 

This topic is closed to new replies. Start a new post to keep the conversation going.

4 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
May 6, 2020 1:14 AM UTC

Hi there,

 

I completely understand how you feel. I would feel the same in your situation. Would you mind getting in touch with our support team directly using this link: https://helpx.adobe.com/in/contact.html so that you can get immediate assistance?

 

Let me know if you face any trouble connecting with them.

 

Thanks,

Harshika

Translate
YesalinaAuthor
Known Participant
Jun 10, 2020 8:19 AM UTC

I talked to the team. YOu took log files and after that, I didn't hear from you. I am in touch with adobe agents since February, every time you take logs trying different things, and then you are gone. PROBLEM NOT SOLVED!!

Translate
Rishabh_Tiwari
Rishabh_Tiwari
Legend
Jun 10, 2020 2:27 PM UTC

Hi there,

 

We're so sorry to hear about the trouble and for the delay in resolution. I'd request you to please share the case reference number, we'll check the case history and will help you with the next course of action.

 

Regards

Rishabh

Translate
YesalinaAuthor
Known Participant
May 4, 2020 7:53 AM UTC

And in addition to that with the last release the app crashes everyday, 10-15 times a day depends on using!!!

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices