I am using Creative Cloud All Apps subscription but can't download XD

Forum|Forum|2 years ago
July 30, 2023
1 reply
461 views

Hello. I've been using the subscription plan for almost a year, today I changed my laptop and want to download all my apps again. But I can't seem to download Adobe XD, it says that I have to buy it, but I have active plan for Creative Cloud All apps. When I press buy, it says that I cant buy it because I already have the subscription active.

Is there any way for me to download XD in the new laptop?

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Correct answer Rishabh_Tiwari

Hi @Lobster99999 ,

We're so sorry to hear about the trouble. Would you mind confirming if you're also getting a buy option for just XD or other apps? Please share your Adobe ID through direct message by clicking on my name so that I can get your account checked.

Thanks

Rishabh

Rishabh_Tiwari

Correct answer

Community Manager

Hi @Lobster99999 ,

We're so sorry to hear about the trouble. Would you mind confirming if you're also getting a buy option for just XD or other apps? Please share your Adobe ID through direct message by clicking on my name so that I can get your account checked.

Thanks

Rishabh

L

Lobster99999Author

Participant

Hello, thank you so much for the reply. I didn't see the notification on e-mail so I'm late on the reply.

To answer your question, it happened only to XD, other apps are downloadable.

I waited 1 day after I download creative cloud and the XD appear on my creative cloud, so now I am able to download and open it. So now all is good and problem solved, but thank you for the prompt reply.

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