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Chun Ho29294458twub
Participant
April 7, 2023
Question

I can't find adobeXD

  • April 7, 2023
  • 9 replies
  • 2753 views

I can't find adobeXD. I tried to find it in website and adobe CC. I need to use it because my task requires it. Can someone give me a link or file for me?

      This topic has been closed for replies.

      9 replies

      G
      Gulce
      Participant
      October 4, 2023

      Hi,

      I can't find Adobe XD in my creative cloud too. We have 6 seats for it but now we can't use it. Can you please help us? @HARSHIKA_VERMA 

      A
      ANON278436598bv9
      Participant
      May 31, 2023

      I cant'f find adobe xd too and i have a deadline in 48 hours. @HARSHIKA_VERMA . for my coursera adobe team account

      2
      29929742ziip.
      Participant
      May 17, 2023

      I have the same issue. When I look at what is included in my plan, XD is listed, but I can't find it anywhere to install it.

      W
      waeldevo
      Participant
      May 17, 2023

      i have the same issue ??!

       

      C
      Charlotte293514672feg
      Participant
      April 11, 2023

      Same for me, got a MacBookpro 2022 so that shouldn't be the issue, actually paid for a year subscription of CC, just because I needed XD for a school assignment... but cannot find it in my creative cloud 😰 help is appreciated!

      J
      Jasna29663640iv0v
      Participant
      April 30, 2023

      I can't find it either. Please check.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      May 1, 2023

      Hi @Jasna29663640iv0v,

       

      Thank you for reaching out. Please ensure that you're logged in with your Personal Account and see if you are able to see XD now.

       

      Thanks,

      Harshika

      A
      Arielle29341362kd5u
      Participant
      April 11, 2023

      I'm having the same issue 😞

      S
      Sin Kai
      Participant
      April 9, 2023

      i also cannot find it. please help

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      April 10, 2023

      Hi @du ren29307559mf0u  & @Sin Kai,

       

      Thank you for reaching out and reporting the issue. I have shared your Adobe ids with the product team, who are actively looking into the impacted User ID with this change. 

       

      I will keep you updated on the status as soon as your issue is fixed.

       

      Thanks,

      Harshika

      D
      du ren29307559mf0u
      Participant
      April 9, 2023

      I am having the same problem too! 

       

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      April 11, 2023

      Hi @du ren29307559mf0u,

       

      Thank you for your patience. Could you please check again? You should be able to see XD now.

       

      Let us know if that works. We would be happy to help you.

       

      Thanks,

      Harshika

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      April 7, 2023

      Hi @Chun Ho29294458twub,

       

      I have replied to you here: https://community.adobe.com/t5/adobe-xd-discussions/cannot-find-a-download-link-or-the-app-in-cc-for-adobe-xd/m-p/13710649#M70898.

       

      I have escalated your ID to the team, and there is a bug logged for this issue. I will keep you posted once the issue is fixed.

       

      Please read more about the details in the above-shared link.

       

      Thanks,

      Harshika

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      April 10, 2023

      Hi @Chun Ho29294458twub,

       

      Thank you for being patient. We checked your account, and it looks like your subscription to all apps is not active and has been canceled. Hence you are unable to see XD.

       

      Hope it helps.

       

      Thanks,

      Harshika

       

       

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