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Onyemachi
Participant
Jun 3, 2020 12:12 AM UTC
Answered

I can't install adobe Xd in my toshiba satelite c650

Please I need help I can't install adobe Xd in Toshiba satellite c650, their is an error message about GPU driver and upgrade, I have try to upgrade and updates my graphics driver but not working.

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jun 25, 2020 5:50 PM UTC

    Okay thank you for your consign about the error I'm getting while trying to install Adobe xd. Bello is my system specification and graphics details

     


    Sorry for the delay in response. If you are still unable to install XD, I'd request you to contact us directly using this link https://helpx.adobe.com/contact.html so that we can take a remote session and check it at your machine level.

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    5 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Jun 3, 2020 12:04 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. Full system specifications including RAM, Operating System version, and graphics card details.
    2. Please share a screenshot of the error that you are getting.

     

    Regards

    Rishabh

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    OnyemachiAuthor
    Participant
    Jun 3, 2020 10:25 PM UTC

    I had I screen shot of it but I will retake it again

     

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Jun 9, 2020 6:57 PM UTC

    Thanks for sharing the details. We generally get error 195 when the system is not meeting the minimum system requirement to install an Adobe Software. As you mentioned you already updated, could you please try uninstalling the driver and then re-installing it and checking if it has the latest version as per the manufacturer's website. And please share the graphic card details, it will help us isolate the cause.

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