Participant

Answered

I can't install Adobe XD on MacBook Pro 2012 Mac OS Sierra

I downloaded Adobe XD on MacBook Pro 2012, Mac OS Sierra, but can't finish installation in the sing-in process. I attached the screen shots here.

I don't know if this occurred because it is a beta version, or because of my Mac OS.

Best,

huttaya

(pic later)

pic before

This topic is closed to new replies. Start a new post to keep the conversation going.

Colin HolgateCorrect answer

Inspiring

Does it make any difference if you are signed into your CC account before opening the installer?

Colin HolgateCorrect answer

Inspiring

Does it make any difference if you are signed into your CC account before opening the installer?

Translate

Participant

Thank you very much, it works!

Here are the screen shots to prove.

Translate

Community Expert

are you using your adobe id and adobe password when clicking 'sign in'?

Translate

Participant

@kglad yes, i did sign in using my adobe ID. not sure why this happened too.

Translate

Community Expert

i don't know.

i'm moving your message to see if experts in another forum can help.

Translate

Sign up