I can't install my XD no matter what

Forum|Forum|7 years ago
June 8, 2018
2 replies
551 views

I download my XD from Creative Cloud,when it appears intalled completed,I opened it and it tells me this.No matter how many times I intalls .

intall

This topic has been closed for replies.

Correct answer Preran

Hi Jiaqis,

Apologize for your experience. We will do our best to help.

Can you confirm that your computer meets the system requirements in Adobe XD System requirements ?

Ensure that you are not on a Beta version of Windows. We are investigating issues with that version.

If your computer meets the requirements mentioned in the article, send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

You can also contact the support team directly using this link Contact Customer Care

Thanks,

Preran

Z

zivotinja

Participant

I cannot update XD I amusing WIN 10 Pro I9 48gig of RAM. I tried 10 times and the same problem occurs. Thank you

Best,

Nenad - Ned

Preran

Correct answer

Community Manager

Hi Jiaqis,

Apologize for your experience. We will do our best to help.

Can you confirm that your computer meets the system requirements in Adobe XD System requirements ?

Ensure that you are not on a Beta version of Windows. We are investigating issues with that version.

If your computer meets the requirements mentioned in the article, send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

You can also contact the support team directly using this link Contact Customer Care

Thanks,

Preran

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded