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ahmeda66676124
Participant
Feb 20, 2019 3:45 PM UTC
Question

i can't make a new document in adobe xd ( error code 3623)

i can't make a new document in adobe xd ( error code  3623)

and i have followed all the steps in help center but  i still have the problem

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4 replies

yacoalioi
Participant
Apr 2, 2019 3:00 PM UTC

I have the same issue, I Pm'd you Atul_Saini​ with my logs.

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Atul_Saini
Atul_Saini
Legend
Apr 3, 2019 11:51 AM UTC

Thanks for the details Yacoalioi, we would need some additional information from your end, please check your inbox for the same.

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Atul_Saini
Atul_Saini
Legend
Feb 20, 2019 5:04 PM UTC

Hi Ahmeda,

Sorry that you are unable to create a new document in Adobe XD. I would like to confirm if you have tried the steps mentioned here: - Issue saving xd files to creative cloud?

If yes, I would request you to collect the logs using this tool: How to use the Creative Cloud Log Collector tool and share the link in a private message.

Thanks,

Atul_Saini

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kezhAllen
kezhAllen
Participant
Sep 29, 2021 6:41 AM UTC

Hi Atul_Saini!

 

I also have the same problem. I did everything according to what has been posted in adobe site, and nothing works. 

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