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Yooju5EEA
Participant
March 12, 2021
Question

I can't make new file

  • March 12, 2021
  • 3 replies
  • 453 views

When I click Adobe xd, nothing comes out like the image i uploaded and I can't make new files.

[command+N]is not working neither. But I can open files in the Cloud.

Do you know how to fix this? I already deleted the app and re-installed it. It didn't work.

This topic has been closed for replies.

3 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
April 5, 2021

Hi there,

 

We would like to follow up on the issue you reported. Are you able to resolve the issue? Are your files opening up fine? Please feel free to update the discussion if you need further assistance from us. 

 

We would be happy to help.

 

Thanks,

Harshika

Spas K.
Community Expert
Spas K.Community Expert
Community Expert
March 14, 2021

Have you tried logging out of Creative Cloud and logging back in again?
The issue can also get caused by an outdated video card driver.

When did this start happening? Any particular event that broke it?

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    March 12, 2021

    Hi, we need more information such as the version of Aodbe XD you are using, the version of the Creative Cloud App and what are the features of your computer.

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