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fares djefaflia
fares djefaflia
Participating Frequently
June 30, 2020
Question

I can't open and install an app (Adobe XD)

  • June 30, 2020
  • 1 reply
  • 1412 views

Hello
I previously installed Adobe XD
Then I uninstalled it
And now I want to reinstall it. But there is a problem and it is during the installation of the application that appears: An earlier installation of this product was found. This product will be installed at its original location.

When I ignore it and press continue, the application will be installed, but I cannot open it.
When I enter it, it opens for ten seconds and then closes for good.
When I search for the location of files where the application was installed, I don't find it installed in the default path.

Can I understand where the problem is and how the application does not exist but when I try to install it it appears to me that it really exists !!

 

 

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
June 30, 2020

Hi there,

 

Sorry to hear about the trouble. Please try the clean installation of Adobe XD, in order to so please follow the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

fares djefaflia
fares djefafliaAuthor
Participating Frequently
June 30, 2020

I have already tried it
The method does not work with me
The sentence has disappeared, but the application is installed in another folder

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
July 1, 2020

Thanks for confirming. Adobe XD is a UWP app, so please change the installation location to this path and also please ensure that you have read and write permission for the folder C:\Program Files\WindowsApps\ and if you have the full permission, please check if you find any folder related to XD, if yes, please delete that and try re-installing it.

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