I can't Open Shared XD Documents

Forum|Forum|1 year ago
October 24, 2024
1 reply
1001 views

I always suffer when opening shared files from my office XD. Sometimes it works, sometimes it doesn't, it's always "hit and miss". Out of 5 shared files, only 2 are always successfully opened, the others are "lucky". There is a shared file that is just blank when opened (check the picture). How to solve this problem?

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creative explorer

Community Expert

@ariftedja seeing the progress bar means that it's still either downloading or connecting. How is the internet connection on your end?

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A

ariftedjaAuthor

Participating Frequently

Thanks. But it took 6 hours and nothing changed. While the other file opened flawlessly. I have 5 shared files, 3 of them stuck in blank pages.

creative explorer

Community Expert

@ariftedja thanks...but you didn't answer my question, How is the internet connection on your end?

Perform a internet speed test. Test your speed during peak and off-peak hours to see how your connection performs under different loads. Ookla or Fast

If you are using wifi, consider to connect your device directly to your router using an Ethernet cable. You would literally get better results with this!

m

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