i cannot access the Adobe Xd cloud documents From my Desktop

Question

From to afternoon i cannot access my cloud documents from my desktop app, i've tried restarting the system but issue was still exist , can anyone help me to solve this issue

Rishabh_Tiwari · Answer

Hi there,

Sorry to hear about the trouble. Please ensure that you have the latest version of XD which is 37.1. In case if you do have the latest version, please try the steps shared below:

Sign out of XD and CC Desktop app.
Close CoreSync and all the Adobe-related processes from the Task Manager/Activity Monitor.
Sign back on the CC Desktop app and launch XD from there.
Check if you are able to access the cloud documents?

If you are still unable to access the cloud documents, please check if you are able to see the documents here: https://assets.adobe.com/cloud-documents and also share a screenshot of the About XD info page.

Regards

Rishabh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.