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Participant
Feb 25, 2021 9:56 AM UTC
Answered

I cannot preview my artboards.

Hello,

I have a design and everytime I press preview it shows black image with a whiete line in it.

I have set a Home artboard, additionally when I create a link to share, I can see the overciew of all the artboards but when I select them I see this black screen again.

What could be the issue?

I have the latest update installed.

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    Simona5CD6Correct answer
    Participant
    Feb 26, 2021 8:12 AM UTC

    Unfortunately this did not work, additionally I send the shared link to my collegues who use Windows and they have experienced the same issue - artboards not previewing. Is there some configuration that has to be done and I am missing maybe, even though it was working couple of days ago ?


    The issue has been resolved, I removed the Viewport height and scrolling of the artboard and I was able to preview again. 

    8 replies

    italosan
    Community Expert
    Community Expert
    Feb 25, 2021 11:11 AM UTC

    Hi, we're sorry you're having trouble with Adobe XD. Could you tell us the features of your computer? And on which browser do you view your prototypes? Have you also tried with different browsers?

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    Participant
    Feb 25, 2021 11:15 AM UTC

    Hello 🙂

    I have tried on Chrome and Safari it didnt work on both.

    I will attach the specs of my laptop. the problem is not only on browser but also in the app I cannot preview.

     

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    italosan
    Community Expert
    Community Expert
    Feb 25, 2021 11:19 AM UTC

    Thank you for providing us with the requested information. Does this problem also occur with other files?

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