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Simona5CD6
Participant
February 25, 2021
Answered

I cannot preview my artboards.

  • February 25, 2021
  • 1 reply
  • 1793 views

Hello,

I have a design and everytime I press preview it shows black image with a whiete line in it.

I have set a Home artboard, additionally when I create a link to share, I can see the overciew of all the artboards but when I select them I see this black screen again.

What could be the issue?

I have the latest update installed.

    This topic has been closed for replies.
    Correct answer Simona5CD6

    Unfortunately this did not work, additionally I send the shared link to my collegues who use Windows and they have experienced the same issue - artboards not previewing. Is there some configuration that has to be done and I am missing maybe, even though it was working couple of days ago ?


    The issue has been resolved, I removed the Viewport height and scrolling of the artboard and I was able to preview again. 

    1 reply

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    February 25, 2021

    Hi, we're sorry you're having trouble with Adobe XD. Could you tell us the features of your computer? And on which browser do you view your prototypes? Have you also tried with different browsers?

    S
    Simona5CD6Author
    Participant
    February 25, 2021

    Hello 🙂

    I have tried on Chrome and Safari it didnt work on both.

    I will attach the specs of my laptop. the problem is not only on browser but also in the app I cannot preview.

     

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    February 25, 2021

    Thank you for providing us with the requested information. Does this problem also occur with other files?

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