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Krishna22073882apt6
Participant
December 4, 2021
Answered

I do not receive verification code to get sign in to adobe Xd

  • December 4, 2021
  • 1 reply
  • 1095 views

I do not receive verification code to get sign in to adobe Xd. After entering all my correct details ( id and password), it asks for verification code saying that "Enter the code below which we just sent on your mail, kumarkrihna.84c@gmail.com" which is a wrong mail. and it is not mine. Getting help and chat support from adobe, I changed my password and update my another mobile no. then sign in and then same story repeats. Then chat support said that your mail and this(mentioned mail) both are registered in adobe. so, it may be possible that adobe sent your code on that wrong mail, and redirected me to post your issue at adobe support community. so, please help me as soon as possible.

    This topic has been closed for replies.
    Correct answer Krishna22073882apt6

    I have fixed my problem by reinstalling Adobe XD software. So, I want to close my case which I posted on Adobe support community.

    Thanks.

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    December 7, 2021

    Hi Krishna22073882apt6,

     

    Thank you for reaching out. We would request you to please share your correct Adobe ID which you would like to use with me over a private message so that I can check your account details. We would like to know if you're using a paid account or a free account.

     

    We'll try our best to help.

     

    Thanks,

    Harshika

    K
    Krishna22073882apt6AuthorCorrect answer
    Participant
    December 12, 2021

    I have fixed my problem by reinstalling Adobe XD software. So, I want to close my case which I posted on Adobe support community.

    Thanks.

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