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anendrap63214523
Participant
Jun 1, 2020 12:19 PM UTC
Answered

I have lost all the assets in the locally saved file

Hello team,

 

I have just lost all the assets in the locally saved file worth my one month. While saving the Adobe XD stopped responding. It just went on a lost trip and then crashed... when I again opened my file, there were only blank artboards.

 

PS: I haven't pressed any delete or backspace or any other button. I only pressed 'ctrl + s' before this happened...

 

Can you help me out?

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Rajasekhar_ReddyCorrect answer
Participating Frequently
Jun 1, 2020 1:28 PM UTC

Hi Anendrap ,

 

Sorry to hear about the trouble. Generally, if the data get lost because of application crash we can try to recover the file from this location (Win): \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

 

Hope this will help you .

Regards,

Rajasekhar.

 

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6 replies

tunester
Participant
Sep 27, 2020 7:20 PM UTC

Hi new to the forum.  I just experienced same as described here except my files are stored on Adobe's cloud.  I had a file open with 20+ artboards.  I left it open for a few hours and when I came back all but three artboards were blank.  I went to the cloud, check all previous "versions" had the exact same content.

Can anyone point to an option for recovery.

Thanks 

 

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RCKirkland
Participant
Jul 16, 2020 4:32 PM UTC

Hello Adobe Support, 

 

I've encountered the same issue. The only difference is I'm using Mac. Could you provide a solution for my platform? Thanks for your consideration. 

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Rishabh_Tiwari
Rishabh_Tiwari
Legend
Jul 16, 2020 5:04 PM UTC

Hi there,

 

Sorry to hear about the trouble. Could you please check if you are able to find existing file here: MAC : ~/Library/Application Support/Adobe/Adobe XD CC

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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    RCKirkland
    Participant
    Jul 15, 2020 3:29 PM UTC

    Hello Adobe Support, 

     

    I've been working in an Adobe XD file for some months now, covering a range of wireframes and visual designs. I experienced a software crash and upon opening the file, all artboards are coming up blank. I haven't been using the cloud version due to too many interruptions of software crashing. So, I moved the file to my local HD and have been working fairly well up to this morning. Is there some way I can access a version before the file apparently being corrupted? Is there someway for my designs to appear again?

     

    Thank you for your consideration. 

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Jul 15, 2020 6:13 PM UTC

    Hi there,

     

    We're so sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/i-have-lost-all-the-assets-in-the-locally-saved-file/m-p/11173959?page=1#M30520

     

    Let us know if this helps you recovering the file or if you need any further assistance.

     

    Regards

    Rishabh

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    Rajasekhar_ReddyCorrect answer
    Participating Frequently
    Jun 1, 2020 1:28 PM UTC

    Hi Anendrap ,

     

    Sorry to hear about the trouble. Generally, if the data get lost because of application crash we can try to recover the file from this location (Win): \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

     

    Hope this will help you .

    Regards,

    Rajasekhar.

     

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