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Participant
March 25, 2021
Answered

I haven't artboards. You can see this in my screenshot :c So I will so glad to know the solution.

  • March 25, 2021
  • 1 reply
  • 567 views

    This topic has been closed for replies.
    Correct answer Harshika Verma

    1. XD 38.0.12.13 (Starter)


    Hi there,

     

    Thanks for sharing the information. Would you mind booting your system into Safe mode (hold shift key at boot until you see the progress meter after the apple logo), if you've booted successfully to safe mode the upper right says SAFE BOOT. 

     

    Please open XD in safe mode and see if it works fine. If yes, then there is some issue with the graphic card drivers.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    1 reply

    Participating Frequently
    March 25, 2021

    Hi there,

     

    Sorry for the inconvenience caused , Our team is aware of this issue and we are working on the fix and it will shipped soon.

    Meanwhile could you please share the below details.

    1. XD and OS version?

    2. when you see it next time please collect the logs using https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and share with me over a private message.

     

    Regards,

    Rajasekhar.

    Participant
    March 25, 2021

    1. Mojave 10.14.5

    Participant
    March 25, 2021

    1. XD 38.0.12.13 (Starter)