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Елена5F8C
Participant
Mar 25, 2021 7:38 AM UTC
Answered

I haven't artboards. You can see this in my screenshot :c So I will so glad to know the solution.

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Apr 5, 2021 5:36 PM UTC

    1. XD 38.0.12.13 (Starter)


    Hi there,

     

    Thanks for sharing the information. Would you mind booting your system into Safe mode (hold shift key at boot until you see the progress meter after the apple logo), if you've booted successfully to safe mode the upper right says SAFE BOOT. 

     

    Please open XD in safe mode and see if it works fine. If yes, then there is some issue with the graphic card drivers.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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    4 replies

    Rajasekhar_Reddy
    Participating Frequently
    Mar 25, 2021 8:22 AM UTC

    Hi there,

     

    Sorry for the inconvenience caused , Our team is aware of this issue and we are working on the fix and it will shipped soon.

    Meanwhile could you please share the below details.

    1. XD and OS version?

    2. when you see it next time please collect the logs using https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and share with me over a private message.

     

    Regards,

    Rajasekhar.

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    Елена5F8CAuthor
    Participant
    Mar 25, 2021 12:18 PM UTC

    1. Mojave 10.14.5

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    Елена5F8CAuthor
    Participant
    Mar 25, 2021 12:19 PM UTC

    1. XD 38.0.12.13 (Starter)

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