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caln2456029
caln2456029
Inspiring
September 28, 2022
Question

I lost 5 hours of important work on my XD project

  • September 28, 2022
  • 1 reply
  • 381 views

I lost 5 hours of important work on my XD project today! That can't be true!
Only the work between 6:45 and 9:50 is shown in the timeline.
How can the last status be restored? Thank you for your urgent support. Regards

    This topic has been closed for replies.

    1 reply

    caln2456029
    caln2456029Author
    Inspiring
    September 28, 2022

    Further info:
    I see that the synchronisation was 6 hours ago now.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 29, 2022

    Hi @caln2456029,

     

    Sorry for the trouble, and we will try our best to help you in recovering your work.

     

    • Is it a cloud document?
    • When was the last time you made changes to the file? 
    • Please ensure you're logged in with the right Adobe ID.
    • Would you mind confirming if you have tried opening the file from here: https://assets.adobe.com/cloud-documents?
    • Was anybody else working on this file as well?

     

    Thanks,

    Harshika

     

    caln2456029
    caln2456029Author
    Inspiring
    September 30, 2022

    Hello Harshika,

    - it is a cloud document

    - I have been working on it all day

    - The Adobe ID is right -  I never changed it

    - I opened as usual the doc from the assets cloud

    - I am working alone on it

     

    Thank you,

    Oli4

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