I lost 5 hours of important work on my XD project

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I lost 5 hours of important work on my XD project today! That can't be true!
Only the work between 6:45 and 9:50 is shown in the timeline.
How can the last status be restored? Thank you for your urgent support. Regards

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caln2456029Author

Inspiring

Further info:
I see that the synchronisation was 6 hours ago now.

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Harshika Verma

Community Manager

Hi @caln2456029,

Sorry for the trouble, and we will try our best to help you in recovering your work.

Is it a cloud document?
When was the last time you made changes to the file?
Please ensure you're logged in with the right Adobe ID.
Would you mind confirming if you have tried opening the file from here: https://assets.adobe.com/cloud-documents?
Was anybody else working on this file as well?

Thanks,

Harshika

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caln2456029Author

Inspiring

Hello Harshika,

- it is a cloud document

- I have been working on it all day

- The Adobe ID is right - I never changed it

- I opened as usual the doc from the assets cloud

- I am working alone on it

Thank you,

Oli4

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