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hicretmirzoev
hicretmirzoev
Participant
August 2, 2021
Question

Image is looking different in the shared link as compared to XD preview.

  • August 2, 2021
  • 1 reply
  • 389 views

Hello.
Image 1 - Here I used the "scroll groups" effect. The image is normal in XD's own preview. However, this problem occurs when you look at the link after sharing it. (Image 2) Please solve this bug. 
Thanks.

 

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1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
August 3, 2021

Hi there,

 

Thank you for reaching out and sorry for the trouble you're experiencing with the shared link. We would like to know if it's happening with every file or with this specific file. Please try copy pasting the same design into a new document and let us know if that helps.

 

If not, then please share the XD and the OS version of your machine.

 

We will try our best to help.

 

Thanks,

Harshika

    hicretmirzoev
    hicretmirzoevAuthor
    Participant
    August 10, 2021

    Hi,

    Thank you for your attention and feedback! I copied and pasted the same artboard into a new document, shared the link, and had the same problem again.

    So I come to the conclusion that in all transactions with Vertical & Horizontal Scroll Groups, this problem arises only in the shared link.

    My information for help:
    OS - MacOS
    XD - 41.1.12.9 (x64)

    Thanks.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 10, 2021

    Hi there,

     

    Sorry to hear about the trouble. Could you please update XD to the latest version 42.2 and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

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