Images are gone from XD files after update

Hi Rishabh,

That didn't help as you can see below. All those shapes with Loading... in them are screenshots that are currently missing.
The file is not local. The XD version is 57.1.12.2

[cid:8402d0d9-a03a-4f57-8c6d-55fff861847a]

[cid:eacacf65-336b-46a3-bb7e-e55781a04b3f]
Elena Barabashova | HQ, User Experience
m. (347) 768-0442
www.equitable.com<> | elena.barabashova@equitable.com
[cid:2537b754-3ff9-4d76-a9f8-f4a91849b9a3]<> [cid:2944c7f8-627e-4f2e-9af6-a303bc080a15] <> [cid:cf952a5f-34b6-4c17-ba77-7d15450d7a08] <>


Equitable is the brand name of the retirement and protection subsidiaries of Equitable Holdings, Inc. including Equitable Financial Life Insurance Company (NY, NY), Equitable Financial Life Insurance Company of America, an AZ stock company with main administrative headquarters in Jersey City, NJ, and Equitable Distributors, LLC. Equitable Advisors is the brand name of Equitable Advisors, LLC (member FINRA, SIPC) (Equitable Financial Advisors in MI and TN).


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Hi,

 

Sorry to hear about the trouble. Please try the steps shared below:

-Sign out of the XD & CC desktop app.

 

-Close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor.

 

-Reboot the computer.

 

-Sign back in on the CC Desktop app and launch XD from there to check again.

If this doesn't help, can you confirm if it's happening with just one file or multiple files and is it a local document or cloud document?

 

Thanks

Rishabh