Images are not loading on a lot of XD learning articles

Forum|Forum|3 years ago
January 20, 2023
2 replies
677 views

I'm not sure where else to report this, but most images aren't loading on articles in the XD learning section. I'm using Safari 16.2 on MacOS 13.1. Content blockers are disabled, not that they should affect content on these pages.

Example: https://www.adobe.com/products/xd/learn/design/masking-images/best-practices-masking.html

This topic has been closed for replies.

Chaitanya21936374hmkf

Community Manager

Hi @Chassy ,

Sorry for the inconvience, could you please try "clearing the browser cache" and then reloading the page.

Hope this will help you, please let us know if you still face this issue.

We will be happy to help you.

Thanks & regards,

Chaitanya

ChassyAuthor

Inspiring

Nope, no luck after clearing my cache. I'm using Chrome as a workaround - just pointing out this error since I'm assuming Adobe wants these pages to work correctly on Safari.

HARSHIKA_VERMA

Community Manager

Hi @Chassy,

Thank you for reaching out and trying the suggestion shared. I assume you're unable to load the video on the "Safari" browser. Would you mind trying the steps suggested in this article: https://support.apple.com/en-in/guide/safari/ibrw29c6ecf8/mac, and let us know if that resolves the issue?

Thanks

Harshika

AkinGn

Community Expert

Hi @Chassy, for your information, I'm able to see all the images (I'm using Chrome on a Mac by the way) adding the screenshot, could you please check if you're having the same problem also on other sites and try with a different browser?

ChassyAuthor

Inspiring

It's a Safari-specific issue with these article pages.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded