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T
TDS3
Participant
January 30, 2020
Question

[Import & Export]-Unable to import picture into XD.

  • January 30, 2020
  • 1 reply
  • 780 views

Hi everyone, I'm trying to drag and drop my picture in my file but it's not working at all... First I have created a shape and try to drag the file on it but have an icon like "forbidden".

Any idea ?

Thank you !

 

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
January 30, 2020

Hi there,

 

Sorry to hear you are unable to drag the images into the XD. I am unable to reproduce the issue at my end. Would you mind sharing the OS and XD version of your machine? Are you trying to import PNG or JPG image?

 

We will try our best to help.

 

Thanks,

Harshika

T
TDS3Author
Participant
January 31, 2020

Hi Harshika,

 

Thank you for you quick reply. I'm using Windows 10 and the last version of XD as I have downloaded it 2 days ago. It doesn't work neither JPG nor PNG.

 

Thank you for your time !

Claire

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
January 31, 2020

Thanks for sharing the information, Claire. We have the latest version of XD available (26.0). Please check and confirm if you're using the same version. Would you mind telling if it's happening in all the files with all the images that you're trying to download?

 

We will try our best to help.

 

Thanks,

Harshika

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